Refund and cancellation policy

This policy is about what residences pay ResiCore. Fees that students pay a residence (application fees, deposits and rent) are refunded by the residence under its own rules; please ask the residence.

Cancelling

• An administrator of the residence can cancel on the billing page at any time. No reason is needed.
• The subscription ends at the end of the period already paid. Until then everything keeps working.
• After it ends, staff can still sign in to download the residence's data for 90 days. After that the data is deleted, except records we must keep by law (for example our invoices to you).
• You may come back before the data is deleted and continue where you left off.

Refunds

• Billing mistakes and double payments are always refunded in full, or credited to your next invoice if you prefer.
• Paid terms (3, 6 or 12 months): cancelling ends the subscription at the end of the term. Unused months are not refunded automatically, but we review every request case by case, for example when a residence closes.
• Beds removed during a term are not refunded; the next term is billed on the new number of beds.
• Set-up fee: refunded in full if you cancel before set-up work has started; after that it is reviewed case by case.
• Consumers: if you contract with us as an individual consumer, you may cancel within 7 days after agreeing without reason or penalty, and we refund what you paid less the cost of services already provided.

Refunds are paid back to the card or bank account the payment came from, normally within 10 working days of approval.

Asking for a refund

Email the email address on the Contact page with the residence's name, the invoice number and the reason. We reply within 5 working days, and if we decline, we explain why.

Not paying

Not paying is not the same as cancelling: an unpaid invoice stays due. The Terms of use explain the read-only and suspension steps that apply after 14 and 30 days. Your data is never withheld for non-payment.